1. Upload a pet photo taken in a well lit room or sunny day outside.
Refund & Return Policy
Return & Refund
Our refund policy lasts for 30 days. After 30 days of delivery, we are unable to issue refunds and exchanges for you.
We will refund you 100% when your items are defective or damaged. You just email us and you don't need to return the items (it just costs you money and time). Your satisfaction is very important to us.
Late or missing refunds (if applicable)
Please check your bank account if you have not received your refund. Then contact your credit card company, your refund will likely take some time to receive and officially be posted. Next contact your bank as it may take a while for the refund to be received.
If you have completed the above steps but still have not received your refund, please contact us.
Exchanges (if applicable)
Please email us firstname.lastname@example.org when your item is defective or damaged.
100% refund for you because the error arises that is our fault.
Make a new one instantly within 5-7 days and ship to your address by DHL Express (1-4 days) and it's free. You don't need to pay any extra money for this.